You can c reate a chatflow with an instant reply or a chatflow with a bot.

In the upper right, click Create chatflow.

To create additional Facebook Messenger chatflows: Add direct URLs to your CTAs, marketing emails, or website pages so visitors can immediately start a conversation with your team in Messenger. You can, however, create additional instant reply chatflows or bot chatflows and use the direct URLs for these chatflows in your content. This is the default chatflow that visitors will see when messaging you. You can only have one primary chatflow for each connected Facebook Messenger account. This can be added to CTAs, emails, and your website.Ĭreate additional Facebook Messenger chatflows

To copy a direct link to your Messenger account, click the Options tab, then click Copy next to the URL.

On the Build tab, customize the chatflow's instant reply message and routing rules.

Hover over the chatflow and click Edit.

In your HubSpot account, navigate to Conversations > Chatflows.

You can customize the chatflow's instant reply message and routing rules: Customize the default Facebook Messenger chatflow To create a chatflow for your website pages, learn how to create a chatflow with live chat or a chatflow with a bot.

If incoming messages aren't appearing in your inbox, make sure HubSpot is set as the primary receiver for Facebook Messenger. Only new messages sent after you connected Facebook Messenger to HubSpot will appear in the conversations inbox. Once your Facebook Messenger account is connected to HubSpot, l earn how to respond to incoming messages in your conversations inbox.

You can also create additional chatflows and use the direct URLs for these chatflows in your content. This is the primary chatflow used on your Facebook Messenger page. When you connect your Facebook Messenger account to HubSpot a default instant reply chatflow will be created and enabled in your account.

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